Pretty impressive session by Gary Wise. He makes a big point that we spend 80% of our L&D budget on 2.3% of the work time. This presentation was the first time that I saw a complete approach on how to set up and design a workplace support system. I liked “the seven right things” and was most impressed by the details per “thing”. I did not cover all these details in the mindmap, but Gary shared his presentation via the conference app.